• Constantly Focused To Achieve More!

    Learning daily from thousands of interactions. This gives us the understanding and flexibility to bring the right solutions to your business.

  • Philippines Outsourcing Fundamentals

    We help the most innovative, forward thinking organizations connect with their customers.

    Save 40% on operating costs by offshoring your non-core competency tasks. Companies of all sizes understand today the value of the customer experience. We invest our people into yours.

     

    We are analysts, leaders, engineers, technologists, advisors,
    creatives, communicators, and strategists. Here solely for the purpose of helping your organization flourish. We help make it simple. We know how to bring together people, process, and technology to create pragmatic, end-to-end solutions that touch the hearts and minds of employees and the customers they serve.

  • Beyond a contact center. We're laser focused on serving your existing clients or finding you new ones. We're offshore call center operators. Outsource front or back office business functions to Gurland today and free your focus on core strategic activities.

    Growth/customer experience campaigns for the your small-midsize organization

    1

    Contact Center

    Today’s customers have more choices than ever, making it increasingly difficult for brands to separate themselves from their competition. Using digital technologies, call center services and live channels, we help our clients find, engage, and acquire customers to drive remarkable growth.

    2

    Back Office

    Automation + Human Capital. A seamless process between back-office and front office operations, leading to greater quality and efficiency. Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world.

  • Beyond The Contact Center

    Back office support agents may not always be the star of the show, but our supporting solutions are just as (if not more) important in ensuring your program is running as efficiently as possible.

    Behind The Scenes

    While customers rarely see back office operations, what happens there can have an impact on their satisfaction. That’s why effectively managing back office support is essential for a meaningful customer experience. Handle more interactions more efficiently with an integrated virtual agent and chat strategy. Grow CSAT with frictionless experiences that allow customers to self-serve and seamlessly escalate to a human agent when needed.

    Growth At All Costs

    Our team of specialists does more than just manage your business processes; We work tirelessly to improve them. Through continuous performance measurement and rigorous quality control, we consistently outperform internal and global teams.

  • Not your typical BPO vendor. We partner with clients to maximize their results potential!

    Gurland has deep experience in financial services, healthcare, transportation, consumer goods, staffing and more.

    We find ways, for any campaign.

    Next Generation Customer Experience

    Customer Service & IT Support

    People are at the very core of everything we do. People are the fabric of our company’s DNA. By choosing Gurland as your outsourcing partner you work with top notch, high level workers at incredibly affordable rates. We organize experienced teams to keep manage customer demands so our clients can focus on scaling their business. We are your business command center, always on, 24/7.

    Growth Campaigns

    Marketing & Sales

    Whether your campaign requires telesales/marketing/qualification calls or appointment generation, our outbound experts are performance based callers, motivated by one simple thing; results. Performance is the foundation to any sales force. We're obsessively focused on revenue targets and sales quotas so your organization stands out in the marketplace. Other calls include, Cross-Selling and Up-Selling, Customer Retention and Loyalty Management or Win-Back Programs.

    Information Collection

    Employee/Customer Research

    We use a computer-aided-telephonic-interviewing (CATI) system to capture all of our research. The flexibility of the system allows us to customize the surveys to encompass all skip patterns, sample and quota management, and questionnaire tasks that move the interview through questionnaire twists and turns as needed.

    Performance Transformation

    Back Office Support

    Your back office is key to your business, but not every role is the most critical. Innovative companies understand the value of time saving and reducing waste. Gurland can be your preferred partner for managing back office functions that are not the utmost essential to your business' daily activities.

  • Expertise In Action

    Gurland is redefining customer experiences starting from the very first interaction. Every interaction counts between your brand and future customer. Learn how our performance transformation experts are taking customer along the sales journey.

  • We Offer Customer Support Solutions For The Most Innovative Companies

    General Inquiries call or write.

    Call Now +1-866-218-0280

    We'll contact you within 24 hours for a free consultation.

  • Sign up for our eNewsletter

    Our customer experience eNewsletter delivers best practices, industry trends, and innovative approaches so you can make your customers happy.

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Last updated: March 18, 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.gurland.io website (the “Service”) operated by Gurland Inc (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

INTELLECTUAL PROPERTY
The Service and its original content, features and functionality are and will remain the exclusive property of Gurland Inc and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Gurland Inc.

LINKS TO OTHER WEB SITES
Our Service may contain links to third party web sites or services that are not owned or controlled by Guralnd Inc

Gurland Inc has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Gurland Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

CONTACT US
If you have any questions about these Terms, please contact us.
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This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Shipping details or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, Use Live Chat or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information longer than 30 days in order to expedite future orders, and to automate the billing process.

Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us
 

If there are any questions regarding this privacy policy, you may contact us using the information below.

704 N King St Ste 500
Wilmington DE 19801
USA
Gurland
info@gurland.io
ww.gurland.io