Constantly Focused To Achieve More!
Learning daily from thousands of interactions. This gives us the understanding and flexibility to bring the right solutions to your business.
Beyond a contact center. We're laser focused on serving your existing clients or finding you new ones. We're offshore call center operators. Outsource front or back office business functions to Gurland today and free your focus on core strategic activities.
Growth/customer experience campaigns for the your small-midsize organization
Today’s customers have more choices than ever, making it increasingly difficult for brands to separate themselves from their competition. Using digital technologies, call center services and live channels, we help our clients find, engage, and acquire customers to drive remarkable growth.
Automation + Human Capital. A seamless process between back-office and front office operations, leading to greater quality and efficiency. Through our back-office services and process improvements, we can help you optimize costs while improving the customer’s experience and the perception of your brand. This approach has added value to hundreds of programs around the world.
Not your typical BPO vendor. We partner with clients to maximize their results potential!
Gurland has deep experience in financial services, healthcare, transportation, consumer goods, staffing and more.
We find ways, for any campaign.
Next Generation Customer Experience
Customer Service & IT Support
People are at the very core of everything we do. People are the fabric of our company’s DNA. By choosing Gurland as your outsourcing partner you work with top notch, high level workers at incredibly affordable rates. We organize experienced teams to keep manage customer demands so our clients can focus on scaling their business. We are your business command center, always on, 24/7.
We use a computer-aided-telephonic-interviewing (CATI) system to capture all of our research. The flexibility of the system allows us to customize the surveys to encompass all skip patterns, sample and quota management, and questionnaire tasks that move the interview through questionnaire twists and turns as needed.
Back Office Support
Your back office is key to your business, but not every role is the most critical. Innovative companies understand the value of time saving and reducing waste. Gurland can be your preferred partner for managing back office functions that are not the utmost essential to your business' daily activities.
Our customer experience eNewsletter delivers best practices, industry trends, and innovative approaches so you can make your customers happy.
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