• Outsource to The Philippines.

    U.S. Management Team

    Call center services, virtual assistants or back office outsourcing. All located here in The Philippines.

    Recruitment and business process outsourcing for U.S./U.K. and Canadian companies.

    Outsource your call center or back office support to The Philippines. 24/7 contact center + virtual assistant solutions. Rates as low as $5-$8/hour. Write to us today for a free consultation.

  • Amazing value creation services for first time outsourcers or fortune 100s. Gurland BPO enables the most innovative brands and businesses to nurture truly amazing relationships with clients. Call center operators with a network of agents which extends Asia to the Americas.

    Outsourcing services in the Philippines

    Offshore Contact Center

    Omni channel contact center solutions, 24/7 capabilities, high volume support calls, 4 countries, offshore and onshore centers

    Virtual Assistant

    Social media solutions, multi-language support, omni-channel customer care, customer review management, feedback control, calendar and email management

    Sales +

    Support

    lead generation, digital solutions, prospecting, sales development, payment processing, telemarketing

    Back-office Optimization

    HR, payroll, revenue management, knowledge process, automation and back office optimization or enterprise level data management/entry

  • Gurland lives to serve your customers. Back office, customer care, business intelligence and lead generation services for the most innovative companies. Outsource your call center to a trusted partner in the Philippines with world class U.S. management.

    Choose an outsourcing partner you can trust. Here's why...

  • Location

    Along with Cebu Business Park, it is the address of choice for multinationals and industry
    leaders open to prime residential, business and commercial spaces of mixed-use hub.

    Specs

    2200+ square meters of space, 1 gig+ RISE FIBER Internet Connection potential, Globe & PLDT FIBER Internet Connections being assessed, well-maintained landscape and greenery.

    Closer to everything

    Cebu I.T. Park is situated at a primary section of Cebu City's northern district. Its roads
    connect to major arteries that lead to the Mactan International Airport and the Cebu
    International Port. It is near shopping centers, residential subdivisions, hotels, learning
    institutions, golf courses, dining and entertainment options.

    Amenities

    Dedicated space for each program no matter how large or small. 24/7/365 Backup Generator to avoid service-interruptions. On staff IT and tech support to add additional support for all IT related matters. No quality loss, guaranteed high speed internet connections, 7 days a weeks.

    Agents

    Average age of our agents 22 years old. College educated and live close to our center. Transportation services are also available to ensure attendance remains above 90%. Our agents receive 20% above the market standard rates, but most of which comes from performance incentives. We empower each individual agent to learn, experience the career development they desire and become fully immersed in our client's program.

    Corporate culture

    We adopt the culture of our clients. Whether its dress code attire or company outings - agents are treated better than the legacy BPO firms and this immediately impacts our retention numbers here in the Philippines. We understand the importance of respect agents and are adept with adequate strategies in motivating our workforce.

  • We help our clients with Business process outsourcing (BPO) in other words - the contracting of non-primary business activities and functions. Our BPO services include payroll, human resources (HR), accounting and 24/7 contact center services. BPO is sometimes known as Information Technology Enabled Services (ITES)

    Business + call center + knowledge process Outsourcing for your business

  • How efficient is your call center?

    Answering our clients’ need for exceptional service at a great value, we have developed proven methods for analyzing the customer experience, re-designing inefficient processes and continually coaching and improving agent performance. The end result is that we can extend operational excellence throughout our contact centers – reducing costs, while optimizing customer satisfaction.

  • We can help

    IT outsourcing, customer care, chat services and support, customer support, inbound and outbound consumer engagement, lead generation and customer acquisition services only to name a few value creating opportunities.

  • Social media solutions, offshore pricing, global impact

    Our Philippines marketing agents know how to engage and connect with customers across mutltiple social platforms. Our five step approach (Understanding, engaging, nurturing, content creation and analyzing) enables our customers to build their client base and connect in real time to their audience.

  • Teams designed to serve your customers

    We deliver a personalized customer experience with the brand, increase customer value, and have the potential to build a long-term relationship through omnichannel integration combined with the communications skills of our social media analysts. Dedicated teams in The Philippines ready for business process outsourcing tasks. Not sure about outsourcing? Well... are you sure about savings impacting 50% on your operating budget?

  • b2b information and acquisition for any size organzition. Think BIG in our global market place. Contact our Philippines team today!

    Outsourcing to the Philippines. Grow now and strengthen your organizations back office or contact center now.

  • Offshore outsourcing in The Philippines.

    Business process outsourcing services

    US management team. Award winning process. Business success! Write us today.

    Cabahug St, Lungsod ng Cebu, 6000 Lalawigan ng Cebu
    +1-866-218-0280
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Last updated: March 18, 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.gurland.io website (the “Service”) operated by Gurland Inc (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.

ACCOUNTS
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

INTELLECTUAL PROPERTY
The Service and its original content, features and functionality are and will remain the exclusive property of Gurland Inc and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Gurland Inc.

LINKS TO OTHER WEB SITES
Our Service may contain links to third party web sites or services that are not owned or controlled by Guralnd Inc

Gurland Inc has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Gurland Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

CONTACT US
If you have any questions about these Terms, please contact us.
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This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Shipping details or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, Use Live Chat or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
For your convenience we may store your credit card information longer than 30 days in order to expedite future orders, and to automate the billing process.

Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
• By calling us
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.


Contacting Us
 

If there are any questions regarding this privacy policy, you may contact us using the information below.

704 N King St Ste 500
Wilmington DE 19801
USA
Gurland
info@gurland.io
ww.gurland.io